Reference

How We Handle Your Account Information

We collect what we need to run your wallet, verify withdrawals and answer support tickets. This policy explains what we keep, how long we store it, and who can request changes.

Account securityPayment dataSupport recordsCookie useRequest changes
6888 db How We Handle Your Account Information
DATA PRACTICES

How We Protect Your Information

We encrypt payment data in transit and at rest, limit team access to what each role needs, log all account changes, and store records only as long as regulations require. You control your login credentials and can review activity from your account dashboard.

Encryption Standards

All data between your device and our servers travels over SSL. Payment details — your bKash, Nagad or Rocket account numbers — are encrypted in our database and accessible only to authorised finance staff during withdrawal verification.

Cookie & Tracking Use

We use session cookies to keep you logged in and analytics cookies to understand which game categories get the most traffic. You can block non-essential cookies in your browser settings without losing account access.

Data Retention Period

Transaction records are kept for the minimum period required by financial rules in our operating jurisdictions. Once that period expires and your account is inactive, we delete personal identifiers from our archives.

Third-Party Sharing

We do not sell your data. Game studios and payment processors see only the information needed to run a round or clear a transfer — they do not receive your full profile or contact details.

DATA REQUESTS

Contact Us About Your Privacy

If you want to see what data we hold, correct a detail, or ask us to delete your account, reach out through live chat or email. Our team typically replies within a few hours during business days and can walk you through the request process.

Team online

Live Chat

Open the chat widget in the lobby footer and tell the agent you need help with a privacy or data request. They can pull your account details on the spot and explain next steps.

Email Support

Send your request to our support email — include your registered phone number or email so we can verify your identity before sharing account data or making changes.

Account Settings

Log in and visit your profile page to update contact details, change your password, or review recent transactions. For deeper requests like data export or account closure, contact support directly.

Common Privacy Questions

We ask for a mobile number or email to create your login, and we collect your bKash, Nagad or Rocket account details when you make your first deposit so we can send withdrawals back to the same wallet.

Yes. Contact support with a data-access request and we will send you a report listing your account details, transaction history, game logs and any support tickets you opened. Expect a reply within a few business days.

Log in, go to your profile settings, and update your email or phone number directly. To change your linked bKash, Nagad or Rocket account, contact support so we can verify the new wallet before processing withdrawals.

We share transaction data with payment processors to clear deposits and withdrawals, and we send anonymised game-round data to studios for technical purposes. We never sell your personal information or contact details to advertisers or marketing firms.

We retain transaction records for the period required by financial regulations, typically several years. Once that period ends and your account is dormant, we delete personally identifiable information and keep only anonymised logs for compliance audits.

We use essential cookies to keep your session active and optional analytics cookies to track which game categories are popular. You can disable analytics cookies in your browser without losing access to the lobby or your account wallet.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.